Frequently Asked Questions
What forms of payment do you accept?
We accept personal checks, money orders, cashier’s checks and cash. If you are mailing your payment, please do not mail cash. Please make payments to Raymond Isham; Memo - Rizen Consulting).
When do I make payment?
(a) 50% deposit to confirm project
(b)30% upon approval
(c)Balance upon delivery to CLIENT of the finished project.
Can I add video clips to my montage?
Absolutely. Adding a special, or memorable, video clip can help to add another entertaining element to your montage. We are only able to accept clips in DVD and digital format's only. See our pricing page for price of adding video clips.
What format will my photo montage be in?
All photo montages are in DVD+R format and will play in 99% of DVD players manufactured after the year 2000.
How long will my montage be?
The length of the montage will be based on the number of photos/video clips that you choose to use and the length of time that you would like each photo/video clip to remain on the screen
Are there any restrictions to the photos I may use?
We are able to use pictures as small as wallet size up to 8.5 x 11. There is an additional scanning fee for each photo requiring Rizen Consulting to scan (See pricing page)
How can I use my digital photos?
If you have digital photos or have photos that have already been scanned into your computer, we are able to accept them if they are in JPEG or PDF format. Please burn your photos onto a CD, There is an additional rip fee for all digital photos (See pricing page)
What if I don’t own the music that I would like to use in my montage?
If you do not own the original recording CD you wish to use in your montage, Rizen Consulting will purchase the song on your behalf from a legitimate online provider.
How long will it take to for my montage to be completed?
It will take 3-5 business days for us to complete your project after we receive all of your materials. However we are able to do “rush” orders at an additional cost. Please contact us to discuss any rush orders at: [email protected]
Rush Orders
We will work with you if you need your montage right away (example: for a memorial service). Rush orders can be filled 24 - 48 hours after your materials are received. Please contact us with requests for rush orders at: [email protected]
Do I have to organize my materials?
Please use the order form to convey the information and order you would like us to use in your montage. If you do not wish to organize your photos or music, Rizen Consulting will organize in a way we feel will best convey the story. If you are having difficulty picking out the songs that you wish to use, we will be happy to pick the best fitting songs for your montage.
How do I organize my photos?
You should number your photos in order from beginning to end (#1 being the first photo) labeling on the back of the photo. If you do not wish to write on your photo, attaching a post-it to the photo is a good way to avoid writing on it.
Do you touch-up the photos that I send?
If a photo is in need of digital retouching, Rizen Consulting will provide minor retouching. This will include color or lighting correction, cropping, and red-eye reduction. This is all included with a package purchased.
Will I get my original materials sent back to me?
YES! We will send you the finished photo montage along with your original materials sent to us all in the same shipment.
Shipping and Handling Charges:
All shipments are sent via the USPS. Shipping and handling charges very based on the package size and shipping class.
We accept personal checks, money orders, cashier’s checks and cash. If you are mailing your payment, please do not mail cash. Please make payments to Raymond Isham; Memo - Rizen Consulting).
When do I make payment?
(a) 50% deposit to confirm project
(b)30% upon approval
(c)Balance upon delivery to CLIENT of the finished project.
Can I add video clips to my montage?
Absolutely. Adding a special, or memorable, video clip can help to add another entertaining element to your montage. We are only able to accept clips in DVD and digital format's only. See our pricing page for price of adding video clips.
What format will my photo montage be in?
All photo montages are in DVD+R format and will play in 99% of DVD players manufactured after the year 2000.
How long will my montage be?
The length of the montage will be based on the number of photos/video clips that you choose to use and the length of time that you would like each photo/video clip to remain on the screen
Are there any restrictions to the photos I may use?
We are able to use pictures as small as wallet size up to 8.5 x 11. There is an additional scanning fee for each photo requiring Rizen Consulting to scan (See pricing page)
How can I use my digital photos?
If you have digital photos or have photos that have already been scanned into your computer, we are able to accept them if they are in JPEG or PDF format. Please burn your photos onto a CD, There is an additional rip fee for all digital photos (See pricing page)
What if I don’t own the music that I would like to use in my montage?
If you do not own the original recording CD you wish to use in your montage, Rizen Consulting will purchase the song on your behalf from a legitimate online provider.
How long will it take to for my montage to be completed?
It will take 3-5 business days for us to complete your project after we receive all of your materials. However we are able to do “rush” orders at an additional cost. Please contact us to discuss any rush orders at: [email protected]
Rush Orders
We will work with you if you need your montage right away (example: for a memorial service). Rush orders can be filled 24 - 48 hours after your materials are received. Please contact us with requests for rush orders at: [email protected]
Do I have to organize my materials?
Please use the order form to convey the information and order you would like us to use in your montage. If you do not wish to organize your photos or music, Rizen Consulting will organize in a way we feel will best convey the story. If you are having difficulty picking out the songs that you wish to use, we will be happy to pick the best fitting songs for your montage.
How do I organize my photos?
You should number your photos in order from beginning to end (#1 being the first photo) labeling on the back of the photo. If you do not wish to write on your photo, attaching a post-it to the photo is a good way to avoid writing on it.
Do you touch-up the photos that I send?
If a photo is in need of digital retouching, Rizen Consulting will provide minor retouching. This will include color or lighting correction, cropping, and red-eye reduction. This is all included with a package purchased.
Will I get my original materials sent back to me?
YES! We will send you the finished photo montage along with your original materials sent to us all in the same shipment.
Shipping and Handling Charges:
All shipments are sent via the USPS. Shipping and handling charges very based on the package size and shipping class.
P.O. Box 5054 Tallahassee, FL 32314 [email protected] (216) 410-2208
All images and text ©2010 Rizen Consulting. All rights reserved. It is illegal to copy anything from this site.
All images and text ©2010 Rizen Consulting. All rights reserved. It is illegal to copy anything from this site.